Shipping and Return Policy

Refund Policy

We have a no return policy, only exchange.

You must exchange your purchased items within 7 days of receiving your order. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start an exchange, you can contact us at info@thepurplebear.in. If your exchange is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. Please note the courier charges will be borne by the customer (an exception might be applied in certain cases).

An exchange is eligible when it is size-related and want to exchange for a different size

You can always contact us for any return question at info@thepurplebear.in.

Damages and issues

We hold a strong quality-check before shipping our orders, however in the case of any damaged items, please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions /non-returnable items

Unfortunately, we cannot accept exchanges on sale items or gift cards or if the order has been customised for you.

 

Shipping policy

Order Status

Taking a more sustainable approach we are a made-to-order brand. Hence, all products will be shipped within 1-3 days after placing your order unless otherwise stated or emailed to you.

Once you've received your shipping confirmation email you can track by clicking on the tracking link and see the status of your delivery. Please note that it may take 24 hours for tracking updates to appear.

In case you do not receive your shipping information/order confirmation, email us at info@thepurplebear.in and we'll send it as soon as possible!

Shipping Duration

We take 1-3 days to make your order as we follow the made-to-order model.

After which, standard delivery will take 2-7 business days, depending on the delivery address.

We are accepting international deliveries.

Custom and Duties Taxes

If you purchase from outside of India, you, the buyer, are responsible for all customs & duties associated within your own country. For detailed information, we recommend contacting your local customs office.  Legally it is required to declare the full value paid on all PURPLE BEAR orders and the correct invoice for customs as they should request this.